Frequently Asked Questions/ CompLaints procedure / Complimen

We offer a variety of legal services including but not limited to: family law, immigration law, criminal law and employment law. 

It would be helpful to bring any relevant documents related to your legal matter, such as contracts, leases, or court documents. Additionally, if you have any questions or concerns, it would be beneficial to write those down beforehand so that you don't forget to ask them during your meeting.

The cost of our legal services varies depending on the complexity of your legal matter. We offer transparent and fair pricing, and will provide you with an estimate of our fees before we begin working on your case.

Our Commitment

We are committed to providing high-quality legal services, and to improving our standards. If you are unhappy with our service, or are concerned about a bill, please contact your client relationship Partner, the relevant department managing Partner or office managing Partner. If you wish to make a formal complaint, please contact our designated complaints manager by email at office@Crystalsolicitors.com, on the telephone on +44 1908 012090, or by post at our address in Milton Keynes. The designated complaints manager will give you a copy of our complaints procedure.

The Ombudsman

We hope to resolve any problem to your satisfaction, but if we do not:

• in the case of Crystal Solicitors (“CS”):

• you may have the right to ask the Legal Ombudsman to consider your complaint by email to enquiries@legalombudsman.co.uk, by telephone on 0300 555 0333 or by post to PO Box 6806, Wolverhampton WV1 9WJ, United Kingdom. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint. Our complaints procedure contains further information about the powers and procedures of the Legal Ombudsman and the categories of client to whom his services are available; and

• if your complaint is about a bill, you may also have the right to apply to the court for an assessment of our bill, but if all or part of a bill remains unpaid, we may charge interest; and

• in the case of a third party we have instructed on your behalf on your matter, you may have the right to complain to the relevant professional body in the relevant jurisdiction. Our designated complaints manager can give further details.

Your Feedback

We learn through constructive feedback from our clients. We hope, therefore, that you will agree to debrief us at the end of a matter and tell us how we might improve our service.

The SRA

We are solicitors. We must at all time act with integrity. If you believe that we have not acted with integrity, the rules say that you can report us to the SRA. Details of how to complain the SRA can be found at www.sra.org.uk 

Our designated complaints manager can provide you with details of how to complain to the SRA.